Last updated: 20 September 2026
This Privacy Policy explains how Octopus Energy Hub (“we”, “us” or “our”) collects, uses and protects personal information when you visit octopusenergyhub.co.uk.
We take your privacy seriously and aim to collect only the information we reasonably need to operate, maintain and improve the website.
Octopus Energy Hub is an independent website and is not owned, operated or controlled by Octopus Energy Group.
Who we are
Octopus Energy Hub provides independent guides, tools and information about Octopus Energy tariffs, switching, smart energy products, benefits and other related services.
For data protection purposes, the operator of Octopus Energy Hub is the data controller for personal information collected directly through this website.
You can contact us about privacy or data protection matters at:
Website: octopusenergyhub.co.uk
What information we collect
The information we collect depends on how you use the website.
Information you give us
If you contact us, submit a form, or otherwise communicate with us, we may receive information such as your name, email address and the contents of your message.
If we introduce an email newsletter or other email service, we may also collect your email address and any preferences you provide when signing up.
You do not need to provide personal information simply to read our guides and articles.
Information collected when you use the website
Like most websites, certain technical information may be collected automatically when you visit Octopus Energy Hub. This can include your IP address, browser type, device type, operating system, pages visited, approximate location based on your IP address, referring website and information about how you interact with the site.
Some of this information may be collected through cookies or similar technologies.
We use this information to operate the website, understand how it is being used, identify technical problems, protect the website from abuse and improve our content and services.
How we use your information
We may use personal information to operate, maintain and secure Octopus Energy Hub; respond to questions or messages you send us; understand how visitors use the website; improve our guides, tools and website experience; investigate technical problems or misuse; meet legal or regulatory requirements; and, where you have chosen to receive them, send communications you have requested.
We do not sell your personal information.
Our lawful bases for using personal information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Legitimate interests where processing is reasonably necessary to operate, secure, analyse and improve Octopus Energy Hub and where those interests are not overridden by your rights and interests.
Consent where you have actively agreed to a particular use of your information, such as certain non-essential cookies or optional email communications. Where we rely on consent, you can withdraw it at any time.
Legal obligation where we need to process or retain information to comply with a legal requirement.
Where another lawful basis is more appropriate for a particular activity, we will use that basis.
Cookies
Octopus Energy Hub may use cookies and similar technologies.
Some cookies are strictly necessary for the website to function correctly or securely. These may be used without your consent where permitted by law.
Other cookies, such as analytics or advertising-related cookies, may be optional. Where consent is legally required, these cookies will not be placed until you have made a choice through our cookie consent system.
You can change or withdraw your cookie preferences using the cookie settings available on the website. You can also manage cookies through your browser settings.
Our use of cookies and third-party services may change as the website develops, so we periodically review this policy and our cookie settings.
Analytics
We may use analytics services to understand how people find and use Octopus Energy Hub.
Analytics information may include pages viewed, time spent on pages, general device and browser information, referral sources and broad geographic information.
We use this information to understand which content is useful, identify areas of the website that could be improved and monitor the performance of the website.
Where an analytics service requires cookies or similar technologies for which consent is required, it will only be activated after the appropriate consent has been given.
Affiliate and referral links
Some links on Octopus Energy Hub are affiliate or referral links.
This means we may receive a commission, referral payment or other benefit if you follow one of these links and complete a qualifying action, such as switching energy supplier or purchasing a product or service.
When you follow an affiliate link, the destination website or affiliate provider may use cookies, referral identifiers or similar technologies to identify that you arrived through Octopus Energy Hub.
We may receive information confirming that a referral or qualifying action has taken place. We do not normally receive sensitive information such as your energy account password, bank details or full payment information as part of an affiliate referral.
The organisation you visit through an affiliate link is responsible for the personal information you provide directly to it and will process that information under its own privacy policy.
For more information about our commercial relationships, please see our Affiliate Disclosure.
Links to Octopus Energy and other websites
Octopus Energy Hub contains links to Octopus Energy and other third-party websites.
Once you leave our website, the collection and use of your information is governed by the privacy policy of the website you visit. We do not control how third-party websites collect or use personal information.
We recommend reviewing the privacy information provided by any external website before submitting personal information to it.
Who we may share information with
We may use trusted third-party providers to help us operate the website. These can include website hosting providers, security and performance services, analytics providers, email or contact-form services, technical service providers and professional advisers.
These organisations may process limited personal information on our behalf where this is necessary to provide their services.
We may also disclose information where required by law, to establish or defend legal rights, or where reasonably necessary to protect the security of our website, our users or others.
We do not sell personal information to third parties.
International transfers
Some of the service providers used to operate the website may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate level of protection is in place and that transfers are made in accordance with applicable UK data protection law.
Depending on the provider and destination, this may include relying on UK adequacy regulations or appropriate contractual and organisational safeguards.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting, security or regulatory purposes.
The exact retention period will depend on the type of information and why it was collected.
For example, correspondence may be retained for a reasonable period so that we can deal with follow-up questions or maintain records of previous communications. Technical and security logs may be retained for a shorter period unless they are required to investigate a security issue.
Where information is no longer needed, we will delete it or anonymise it where reasonably practicable.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or internet transmission can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances and the lawful basis we rely on, UK data protection law may give you rights including the right to request access to personal information we hold about you, ask us to correct inaccurate information, ask us to delete information, ask us to restrict how information is used, object to certain processing, request transfer of information in certain circumstances, and withdraw consent where processing is based on your consent.
These rights are not absolute and may not apply in every situation.
If you would like to exercise a data protection right, contact us using the details in this policy. We may need to verify your identity before completing a request.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Your right to object
Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.
You can contact us using the details above if you wish to exercise this right.
Children’s privacy
Octopus Energy Hub is intended as a general information website and is not designed specifically for children.
We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us inappropriately, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, particularly if the website changes, we introduce new services or our legal obligations change.
The latest version will always be published on this page and the date at the top will show when it was last updated.
Contact us
If you have any questions about this Privacy Policy, how we use personal information or your data protection rights, please contact:
Octopus Energy Hub
Website: octopusenergyhub.co.uk